Create meaningful connections with customers.

That’s what I’m all about, right there. From planning customer journeys to creating intuitive digital products, ensure every effort engages and delights your target audience. Build and grow your business with this universal truth.

And let me help.

Stuff I know

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Customer Experience

Understand how customers interact with your product or service and improve those interactions.

Examine direct and indirect touchpoints between companies and customers, and use data and feedback to improve buyer-seller relationships.

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Product Management

Conceptualise, design and develop products that fulfil business objectives and improve user’s lives.

Focus on customer expectations to wireframe new features and make improvements. Lead designers and developers through roadmap and release.

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Marketing

Identify your target audience. Connect with buyers by sharing knowledge and generating conversation.

Bring authority to your brand with how-tos, white papers, and guides. Grow into a resource for your audience, and not simply a product.

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Media Production

Plan, design and produce content that delights target audiences.

Write and edit clear marketing copy that produces results. Make videos which inform and entertain. Develop beautiful brands that speak volumes.

Stuff I’ve written

Fleshing out a Feature: Collections

Creating digital products involves a huge amount of moving parts. As a Product Manager, you need to oil those gears and make sure teams work together to make great products. Here’s something I did on a product I worked on.

3 Common Pitfalls of the First Screenplay

Don’t be boring. Visual media is about constant action. You need to represent this in your writing. Waste not. Paint pictures with fewer words. Be better, don’t make these common mistakes…